Operations Trainer - Junior

Join TELUS Digital as an Operations Trainer - Junior and play a pivotal role in shaping the success of our customer service teams. Based in the vibrant locations of Bali, you will be responsible for delivering engaging and effective training programs that empower our agents to excel in their roles. This is an exciting opportunity to help us maintain and enhance our high standards of customer service, all while growing your own skills and career within a dynamic and supportive environment.

As an Operations Trainer - Junior at TELUS Digital, you will be at the heart of our training initiatives, designing and conducting workshops, and mentoring our team members. You will work closely with our experienced trainers to develop and refine our training materials, ensuring they are both practical and engaging. This role offers a unique chance to contribute to a company that values continuous improvement and innovation, while also benefiting from the rich cultural and natural beauty of Bali.

If you are passionate about training and development, and you have a keen interest in customer service, we invite you to join us. Together, we can create a workforce that is not only highly skilled but also deeply committed to delivering exceptional service to our customers.

📋 Tanggung Jawab Pekerjaan

• Develop and deliver engaging training programs tailored to the needs of our customer service teams.
• Design and update training materials, including manuals, guides, and multimedia content.
• Conduct workshops, webinars, and one-on-one training sessions to enhance the skills and knowledge of our agents.
• Assist in the creation and implementation of training schedules and plans.
• Provide ongoing coaching and mentoring to support the professional growth of our team members.
• Collaborate with senior trainers to ensure consistency and quality in our training programs.
• Gather and analyze feedback from trainees to continuously improve our training initiatives.
• Stay updated with industry trends and best practices in customer service and training methodologies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Human Resources, or a related field.
• Minimum of 2 years of experience in training and development, preferably in a customer service or operational role.
• Proficient in using training management software such as Cornerstone, Taleo, or similar.
• Strong communication and presentation skills, with the ability to engage and inspire diverse audiences.
• Experience in designing and facilitating training programs for customer service agents.
• Knowledge of customer service best practices and industry standards.
• Fluency in English and Bahasa Indonesia.
• Ability to work collaboratively in a team environment and manage multiple projects simultaneously.

🛠️ Keahlian

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