Front Office & Guest Relations Officer - Luxury Villa in Seminyak, Bali

Join Villa Mia, a premier luxury villa in the heart of Seminyak, Bali, as a Front Office & Guest Relations Officer. In this pivotal role, you will be the first point of contact for our esteemed guests, ensuring a seamless, warm, and unforgettable stay. Your mission is to create a welcoming atmosphere, manage guest inquiries, and coordinate with our team to deliver exceptional service. With a rich history of providing top-tier hospitality, Villa Mia offers a unique opportunity to grow within a dynamic and supportive environment.

As a Front Office & Guest Relations Officer, you will handle reservations, check-ins, and check-outs, while also addressing any guest concerns or requests. You will work closely with our housekeeping, dining, and concierge teams to ensure that every guest's needs are met. This role is perfect for someone who thrives in a fast-paced environment and is passionate about creating memorable experiences.

At Villa Mia, we pride ourselves on our commitment to excellence and guest satisfaction. If you are a professional with a strong background in hospitality and a genuine love for service, we invite you to join our team and be part of our ongoing success story.

📋 Tanggung Jawab Pekerjaan

• Manage guest check-ins and check-outs, including reservations and cancellations.
• Provide exceptional guest service and address any inquiries or concerns.
• Coordinate with housekeeping, dining, and concierge teams to ensure smooth operations.
• Maintain accurate records of guest information and stay details using our property management system (PMS).
• Handle payments and billing, ensuring all transactions are processed correctly.
• Assist with event planning and coordination for special occasions and group bookings.
• Promote Villa Mia's amenities and services to enhance guest satisfaction.
• Contribute to the overall guest experience by ensuring a clean, comfortable, and welcoming environment.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in front office or guest relations roles within the hospitality industry.
• Proven ability to handle multiple tasks in a fast-paced environment.
• Excellent communication and interpersonal skills, with a genuine passion for customer service.
• Proficiency in English, both written and spoken, is essential.
• Familiarity with property management systems (PMS) such as Opera, Sabre, or similar software.
• Ability to work flexible hours, including evenings and weekends, to accommodate guest needs.
• Strong organizational skills with attention to detail.
• Valid ID and work permit for Bali, Indonesia.

🛠️ Keahlian

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