Customer Service Officer - Remote in Bali (Canggu, Ubud, Denpasar & More)

Join BTCC Australia as a Customer Service Officer and become the voice of excellence for our global cryptocurrency exchange platform! Based in the vibrant digital nomad hubs of Bali—including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll deliver world-class support to our diverse user base. As a remote worker, you’ll leverage tools like Zendesk and Slack to ensure seamless customer interactions, resolve queries efficiently, and maintain high satisfaction levels. This role is perfect for someone who thrives in a fast-paced, dynamic environment and wants to make a tangible impact on user experiences.

BTCC Australia is a leading cryptocurrency exchange with a mission to simplify digital asset trading. With a team of over 200 professionals across 15 countries, we’re committed to innovation, security, and customer-centric solutions. Join us and be part of a global community that values your expertise and growth.

In this role, you’ll handle customer inquiries via email, live chat, and phone, using your problem-solving skills to address issues promptly. You’ll also contribute to knowledge base articles to help streamline future support. With 2-4 years of experience in customer service, preferably in the fintech or cryptocurrency industry, you’ll thrive in a remote setting that values collaboration and flexibility.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service through email, live chat, and phone support.
• Resolve customer queries and issues efficiently, ensuring high satisfaction levels.
• Contribute to the knowledge base by creating and updating articles to improve support processes.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Collaborate with the support team to ensure consistent service quality and best practices.
• Stay updated with industry trends and best practices in customer service.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Adhere to company policies and procedures, ensuring compliance and security.

🎓 Kualifikasi & Syarat

• 2-4 years of experience in customer service, preferably in the fintech or cryptocurrency industry.
• Proficient in English, both written and spoken, with excellent communication skills.
• Familiarity with customer service software such as Zendesk, Freshdesk, or similar.
• Strong problem-solving skills and a customer-centric approach.
• Ability to work independently and manage time effectively in a remote environment.
• Basic understanding of cryptocurrency and blockchain technology is a plus.
• Bachelor’s degree in a related field is preferred but not required.
• Experience with collaboration tools like Slack, Trello, or Asana is a plus.

🛠️ Keahlian

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