IT Helpdesk Specialist - FamilyMart Indonesia

Join FamilyMart Indonesia as an IT Helpdesk Specialist and play a pivotal role in ensuring seamless IT operations across our retail network. In this dynamic position, you will be the first point of contact for software-related inquiries, troubleshooting technical issues, and providing expert support to our retail staff. Located in the bustling Setiabudi area of Jakarta Raya, this role offers a unique opportunity to contribute to a fast-growing retail chain while leveraging cutting-edge IT tools and technologies.

As an IT Helpdesk Specialist at FamilyMart Indonesia, you will be responsible for maintaining and optimizing our IT infrastructure, ensuring that our Point of Sale (POS) systems, inventory management software, and other critical applications run smoothly. You will work closely with our retail teams to address their IT needs, providing timely solutions and ensuring minimal disruption to their daily operations. This role is perfect for someone who is passionate about technology, enjoys problem-solving, and thrives in a fast-paced environment.

📋 Tanggung Jawab Pekerjaan

• Provide first-level technical support to retail staff, addressing software and hardware issues promptly.
• Troubleshoot and resolve IT-related problems, including network connectivity, POS system errors, and software malfunctions.
• Document and maintain detailed records of all IT incidents and resolutions.
• Assist in the implementation and maintenance of our IT systems and applications.
• Monitor system performance and proactively identify potential issues before they impact operations.
• Collaborate with the IT team to ensure the smooth integration of new technologies and systems.
• Train and support retail staff on the use of IT tools and applications.
• Participate in continuous improvement initiatives to enhance IT support processes.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 2 years of experience in IT support or a similar role, preferably in a retail environment.
• Proficient in using IT helpdesk software such as ServiceNow, Zendesk, or similar.
• Strong knowledge of Windows and Linux operating systems.
• Familiarity with retail POS systems and inventory management software is a plus.
• Excellent communication and problem-solving skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Certifications in ITIL or CompTIA A+ are a strong plus.

🛠️ Keahlian

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