Service Desk Trainer - Immediate Hiring in Bali

HCLTech · 📍 Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 12000000 - 20000000

Are you a seasoned IT professional looking for a new challenge in the beautiful island of Bali? HCLTech is offering an immediate hiring opportunity for a Service Desk Trainer to join our team. In this role, you will be responsible for training and developing our Service Desk agents to ensure they have the necessary skills and knowledge to provide exceptional customer service.

Bali is known for its rich culture, stunning landscapes, and vibrant nightlife. As a Service Desk Trainer, you will have the opportunity to work in a dynamic and fast-paced environment while enjoying the unique benefits of working in a tropical paradise.

If you are passionate about IT and customer service, and you are looking for a rewarding career opportunity, we encourage you to apply for this position.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

  • Develop and deliver training programs to Service Desk agents to enhance their technical and soft skills.
  • Evaluate the performance of Service Desk agents and provide feedback and coaching.
  • Create and maintain training materials, including manuals, guides, and videos.
  • Stay up-to-date with the latest IT trends and technologies to ensure that the training programs are relevant and effective.
  • Collaborate with the Service Desk Manager to ensure that the training programs align with the company's goals and objectives.
  • Provide ongoing support and mentorship to Service Desk agents to help them grow and develop their careers.
  • Conduct regular training assessments to evaluate the effectiveness of the training programs.
  • Identify areas for improvement in the Service Desk operations and recommend solutions to address them.

    • 🎓 Kualifikasi & Syarat

    Kualifikasi:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum of 3 years of experience in IT support or a related role.
  • Strong knowledge of ITIL or other IT service management frameworks.
  • Excellent communication and training skills.
  • Ability to work well in a team and independently.
  • Familiarity with Service Desk tools and software, such as ServiceNow, BMC Remedy, or similar.
  • Certifications in ITIL, Project Management, or a related field are a plus.
  • Fluency in English is required. Knowledge of Bahasa Indonesia is a plus.

    • 🛠️ Keahlian

    <p>To be successful in this roleyou should have a strong background in IT support and a passion for training and developing others. You should be able to communicate complex technical concepts in a clear and concise mannerand you should be able to work well under pressure. If you are a creative and innovative thinkerand you are looking for a challenging and rewarding career opportunitywe encourage you to apply for this position.</p>
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